Refund Policy for Dippy
All Sales Are Final. No Refunds or Exchanges.
Due to the immediate and intangible nature of digital products, all sales on Dippy are final and non-refundable.
Once a purchase is completed, you receive instant access to download the digital files or links to editable templates. Because these products cannot be “returned” in a traditional sense, we do not offer refunds or exchanges under any circumstances.
What This Means For You:
Please purchase carefully. We encourage you to:
Read the product description thoroughly before buying.
Ensure you have the necessary software (like a free Canva account for our editable templates) to use the product.
View all product images and previews to understand what you are purchasing.
Contact us at support@dippy.com with any pre-purchase questions.
Our Commitment to Quality:
We strive to ensure our products are of the highest quality and are accurately described. If you experience a technical issue with a file (e.g., a file is corrupted, broken, or doesn’t match the description), we will gladly work with you to resolve the problem by providing a new, functioning file.
How to Handle Issues:
If you have any problems with a product you’ve purchased, please contact us at support@dippy.com within 7 days of your purchase. Include your order number and a detailed description of the issue. We are committed to providing excellent customer support and will do our best to help you access and use your digital product successfully.
Duplicate Charges:
If you believe you have been charged in error (e.g., a duplicate transaction), please contact us immediately at support@dippy.com with details of the charges. We will investigate and work with our payment processor, Paddle, to resolve any verified duplicate charges.
Acknowledgment:
By completing a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this No Refund Policy.
Contact Us:
If you have any questions about this Refund Policy, please contact us at:
Email: support@dippy.com